Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by Shanghai Aurora International Trade Company ("Aurora ITC", "we", "us", or "our"), a company registered in China's Lingang Free Trade Zone.

By engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Our Services

Aurora ITC provides international trade services including:

• Import and export operations between China, Russia, and Europe
• Factory sourcing and supplier verification
• Quality control and inspection services
• Customs clearance and logistics coordination
• Trade consulting and documentation support

3. Applicable Law and Jurisdiction

Our services are subject to the laws and regulations of:

• People's Republic of China: As our primary place of business, Chinese customs law, foreign trade regulations, and company law apply to our operations
• Russian Federation: When conducting operations involving Russian customs territory, applicable Russian customs and trade regulations apply
• European Union: When handling EU-bound shipments or working with EU clients, relevant EU customs regulations and GDPR provisions apply

4. Client Obligations

4.1 Documentation

Clients must provide accurate, complete, and timely documentation including:

• Commercial invoices and contracts
• Product specifications and certifications
• Licenses and permits as required by applicable jurisdictions
• Accurate HS codes and product descriptions

4.2 Compliance

Clients are responsible for ensuring their goods and transactions comply with:

• Export control regulations of the origin country
• Import regulations of the destination country
• Sanctions and embargo restrictions
• Product safety and certification requirements

4.3 Payment Terms

Payment terms are specified in individual service agreements. Unless otherwise agreed, advance payment or deposit may be required before service commencement.

5. Our Responsibilities and Limitations

5.1 Professional Services

We commit to providing professional trade services based on our expertise and industry best practices. However, we cannot guarantee specific outcomes regarding:

• Customs clearance timelines (subject to authorities' discretion)
• Duty rates and tax assessments (determined by customs authorities)
• Supplier performance (beyond our verification scope)
• Force majeure events affecting logistics

5.2 Liability Limitations

Our liability is limited to direct damages caused by our proven negligence or breach of contract, up to the value of fees paid for the specific service in question. We are not liable for:

• Indirect, consequential, or punitive damages
• Actions or decisions by customs or government authorities
• Supplier failures or product defects (unless caused by our negligent verification)
• Market fluctuations, exchange rate changes, or force majeure events

6. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and trade secrets
• Commercial terms and pricing data
• Supplier relationships and sourcing information

Exceptions apply where disclosure is required by law, court order, or regulatory authorities in China, Russia, or the EU.

7. Intellectual Property

All content on our website, including text, graphics, logos, and software, is protected by intellectual property rights. Clients may not reproduce, distribute, or create derivative works without written permission.

8. Data Protection

We process personal and business data in accordance with:

• China's Personal Information Protection Law (PIPL)
• EU General Data Protection Regulation (GDPR) for EU clients
• Russian Federal Law on Personal Data (152-FZ)

For detailed information, please see our Privacy Policy.

9. Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of the People's Republic of China.

9.2 Dispute Resolution Process

In case of disputes:

1. Negotiation: Parties shall first attempt to resolve disputes through good-faith negotiation
2. Mediation: If negotiation fails, parties may pursue mediation through a mutually agreed mediator
3. Arbitration: Unresolved disputes shall be submitted to arbitration at the China International Economic and Trade Arbitration Commission (CIETAC) in Shanghai, conducted in English

9.3 Exceptions for EU and Russian Clients

EU consumers retain mandatory rights under EU consumer protection law. Russian business clients may opt for arbitration in Russia under Russian Chamber of Commerce rules if mutually agreed in writing.

10. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including:

• Natural disasters, pandemics, or public health emergencies
• War, terrorism, civil unrest, or government actions
• Strikes, labor disputes, or transportation disruptions
• Changes in laws, sanctions, or trade restrictions
• Cyberattacks or technology failures beyond reasonable prevention

11. Termination

Either party may terminate ongoing services with 30 days written notice. Immediate termination is permitted if:

• The other party materially breaches these Terms
• The other party becomes insolvent or bankrupt
• Continuation would violate applicable laws or sanctions

Fees for services rendered prior to termination remain payable.

12. Amendments

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date. Continued use of our services after modifications constitutes acceptance of updated Terms.

For active service contracts, material changes will be communicated directly to affected clients with 30 days notice.

13. Sanctions and Export Controls

Clients warrant that their transactions do not violate:

• UN Security Council sanctions
• EU sanctions and restrictive measures
• US sanctions (where applicable to international trade)
• Chinese export control laws
• Russian export control regulations

We reserve the right to refuse services if we reasonably believe a transaction may violate applicable sanctions or export controls.

14. Contact Information

Shanghai Aurora International Trade Company
No.6, Unit G, 6F, Building A Jing'an District, Shanghaia
Email: info@aurora-itc.com
Website: aurora-itc.com

15. Severability

If any provision of these Terms is found to be unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between the parties regarding the use of our services and supersede all prior agreements and understandings.